Refund Policy

You may request a refund within 14 calendar days after purchase only if neither of the following has occurred:

• the software release package has been downloaded; or
• the license has been activated for an installation or production domain.

Downloading the package or activating the license constitutes delivery and access to the digital product. After either event, the purchase is non-refundable except where the software is materially defective and we cannot provide a reasonable remedy, or where applicable law requires otherwise.

A renewal may be cancelled for a full refund within 14 calendar days after the renewal charge if no release first made available during the renewed term has been downloaded and no substantive support has been delivered during that term.

Cancelling a renewal does not terminate a valid perpetual license to versions obtained during an earlier active updates period.

Before requesting a defect-based refund, you must give us enough information to reproduce the issue and a reasonable opportunity to repair, replace, or provide a workaround. A refund is not available for issues caused by unsupported infrastructure, customer configuration, third-party services, failure to meet documented requirements, unauthorized modifications, or use outside the license.

Nothing in this Policy excludes statutory warranties, remedies, or withdrawal rights that cannot be waived. Although Sendvelo is sold for business use, mandatory law in your jurisdiction may provide additional rights.

Email support@thesendvelo.com from the purchasing account and include the order number, purchase email, reason for the request, and confirmation that the package has not been downloaded and the license has not been activated.

We may verify download and activation records. Approved refunds are submitted to Paddle, our merchant of record, and returned to the original payment method. Bank and payment-network processing times are outside our control. Taxes and currency conversion are handled under Paddle's applicable rules.

On refund, the related entitlement and license will be cancelled or revoked. You must delete downloaded packages, images, backups, and documentation and stop using the software. Continuing to use Sendvelo after a refund is unauthorized and breaches the Software License Agreement.

Contact us before starting a chargeback so we can investigate. Fraudulent or abusive chargebacks may result in account suspension and license revocation. This does not prevent a good-faith dispute through your payment provider.

Verified duplicate charges and unauthorized transactions will be addressed promptly in coordination with Paddle.