Self-Hosted Software License Agreement

This Software License Agreement ("Agreement") is between QASA Solutions and the business or organization that purchased or received a Sendvelo entitlement ("Licensee"). Installing, activating, downloading, or using the software means Licensee accepts this Agreement.

"Software" means the compiled Sendvelo application, container images, deployment files, updates, and documentation we provide. "Installation" means a deployed production instance identified by its persistent installation ID and configured production domain. "Release" means a version made available under an active updates entitlement.

Subject to payment and compliance with this Agreement, QASA grants Licensee a perpetual, limited, non-exclusive, non-transferable, non-sublicensable license to run eligible Releases for Licensee's internal business operations and to provide messaging and engagement services for its own organization.

The standard license permits one concurrent production Installation bound to one production domain. Licensee may keep reasonable backup copies solely for disaster recovery, but may not run another production copy without an additional license. Temporary staging or migration use requires our written approval unless an order expressly includes it.

The standard license includes access to Releases published during the first 12 months after purchase. An optional updates-and-support renewal extends access for the renewal term. If access expires, Licensee may continue using Releases validly obtained while access was active.

Source code is not included. The standard distribution consists of compiled container images, deployment configuration, and documentation. Licensee is responsible for preserving authorized copies of Releases it wishes to continue using.

Licensee authorizes the Software to contact QASA's license service over HTTPS to activate and periodically validate the license. Requests include the license key, persistent installation ID, configured production domain, and application version. The service may also process IP address and event metadata for security and auditing. Details are in our Privacy Policy.

A signed license is cached locally and verified using public-key cryptography. Temporary license-service outages are subject to the configured offline grace period, normally seven days. Protected commercial operations may be restricted if validation remains unavailable after that period or if a license is expired, suspended, revoked, blocked, mismatched, or cryptographically invalid.

To migrate, Licensee must deactivate the old Installation before activating the replacement. Domain changes and transfers remain subject to installation limits and fraud controls.

Except where applicable law expressly prohibits a restriction, Licensee must not:

• copy, distribute, publish, rent, lease, lend, resell, sublicense, or make the Software available to another organization;
• operate more production Installations than the purchased entitlement permits;
• circumvent activation, signature verification, domain binding, installation limits, access controls, or update entitlements;
• reverse engineer, decompile, disassemble, or attempt to derive source code, protocols, private keys, or non-public interfaces;
• remove or alter copyright, trademark, license, or attribution notices;
• use QASA's private license service or credentials for any unrelated purpose; or
• use the Software unlawfully or contrary to the Acceptable Use Policy.

QASA and its licensors own the Software and all related intellectual property. Licensee receives only the express license above. Sendvelo names, logos, and trade dress are not licensed except as needed to identify genuine use of the Software.

Open-source and third-party components are governed by their respective licenses, which control if they conflict with this Agreement for that component. Notices supplied with the release must be preserved. No open-source license expands Licensee's rights in QASA's proprietary code.

Licensee controls its hosting environment and retains ownership of its data and content. Licensee is responsible for infrastructure, availability, backups, disaster recovery, security, users, credentials, integration contracts, regulatory compliance, and message recipients.

Licensee must test updates and configuration changes before production use. QASA is not responsible for data loss, deliverability, provider suspension, carrier filtering, or security incidents caused by Licensee's environment, credentials, modifications, or third-party services.

On reasonable written request, Licensee will certify its compliance with installation limits. If credible evidence indicates material over-deployment or redistribution, QASA may request records reasonably necessary to verify compliance. Any audit will be limited in scope, conducted during business hours with reasonable notice, and designed to minimize disruption and exposure of customer data.

For 30 days after initial delivery, QASA warrants that the supplied package will materially conform to its published documentation when used in a supported environment. Licensee's exclusive remedy is, at QASA's option, correction, replacement, workaround, or refund under the Refund Policy.

EXCEPT FOR THAT EXPRESS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SOFTWARE IS PROVIDED "AS IS." QASA DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING. QASA DOES NOT WARRANT UNINTERRUPTED, ERROR-FREE, SECURE, OR LEGALLY COMPLIANT OPERATION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QASA WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, OR LOSS OF DATA, PROFITS, REVENUE, GOODWILL, OR BUSINESS INTERRUPTION.

QASA'S TOTAL AGGREGATE LIABILITY ARISING FROM THE SOFTWARE OR THIS AGREEMENT WILL NOT EXCEED THE FEES LICENSEE PAID FOR THE AFFECTED LICENSE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. NOTHING LIMITS LIABILITY THAT APPLICABLE LAW DOES NOT PERMIT TO BE LIMITED.

This Agreement continues until terminated. QASA may terminate it for material breach if Licensee does not cure within 14 days after notice, or immediately for piracy, redistribution, deliberate circumvention of licensing controls, unlawful use, fraud, or sanctions violations.

On termination, all license rights end and Licensee must stop using and delete the Software and copies. Provisions concerning ownership, confidentiality, restrictions, disclaimers, liability, disputes, and amounts due survive. Expiration of updates or support alone does not terminate a perpetual license.

This Agreement is governed by the laws of the Republic of Ghana. The courts in Accra, Ghana have exclusive jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Licensee may not assign or transfer this Agreement or a license without QASA's written consent. If any provision is unenforceable, it will be narrowed and the remainder continues. This Agreement, the accepted order, and the incorporated Terms of Service & Sale are the complete agreement regarding the Software. An accepted written order controls over conflicting standard terms.

Questions may be sent to support@thesendvelo.com.