Terms of Service & Sale

These Terms are a binding agreement between QASA Solutions ("QASA," "we," "us") and the business or organization accepting them ("Customer"). By creating an account, placing an order, downloading Sendvelo, or using our related services, Customer accepts these Terms.

Sendvelo Self-Hosted is offered only for business and professional use, not personal, family, or household use. A person accepting these Terms for an organization confirms that they have authority to bind it. These Terms do not govern a hosted Sendvelo Cloud service unless an order expressly says otherwise.

Customer must provide accurate account information, keep it current, protect credentials and recovery codes, and promptly notify us of suspected unauthorized access. Customer is responsible for activity under its account and for ensuring that its users follow these Terms.

We may require email verification, multi-factor authentication, or other reasonable safeguards. We may reject, suspend, or close accounts created using false information, used unlawfully, or used to compromise the service or another person.

Prices and included entitlements are shown at checkout. Unless stated otherwise, prices are in US dollars and exclude taxes. Paddle acts as merchant of record for eligible transactions and may apply its own buyer terms, collect applicable taxes, perform fraud checks, and provide the payment receipt.

An order is accepted when payment is confirmed and we make the license entitlement available. Delivery normally occurs through the Customer account after payment verification. Customer is responsible for ensuring that its email address and technical environment are suitable for delivery and deployment.

Refunds are governed by our Refund Policy. Chargebacks must not be used to avoid a valid contractual payment obligation.

The software is licensed, not sold. The Self-Hosted Software License Agreement controls installation, permitted use, restrictions, activation, deactivation, and ownership. The standard purchase grants one production installation for the licensed organization.

A perpetual license permits continued use of the release versions obtained during an active updates period. It does not promise perpetual compatibility, hosting, maintenance, security patches, or support.

Customer is solely responsible for:

• deploying, securing, backing up, monitoring, and administering its installation;
• its contacts, message content, imported data, credentials, domains, and users;
• obtaining legally valid consent and honoring opt-outs for every communication channel;
• complying with privacy, marketing, telecommunications, consumer protection, export, and sanctions laws; and
• its contracts and accounts with email, SMS, push, WhatsApp, AI, hosting, and other providers.

Customer must comply with our Acceptable Use Policy. Sendvelo tools do not make a campaign lawful and do not replace Customer's legal review.

Sendvelo can connect to third-party services chosen or configured by Customer. Those services are governed by their own terms and privacy practices. We do not control and are not responsible for their availability, pricing, delivery decisions, policy enforcement, or data handling. See our Third-Party Services disclosure.

The standard purchase includes updates and best-effort email support for 12 months. Renewal is optional and does not affect the right to keep using an eligible downloaded release. Scope and exclusions are in the Support & Updates Policy.

QASA and its licensors retain all rights in Sendvelo, documentation, branding, and services except for the limited rights expressly granted. Customer retains rights in its data and content.

If Customer voluntarily provides suggestions, it grants QASA a worldwide, perpetual, irrevocable, royalty-free right to use them without restriction or attribution. This does not transfer ownership of Customer data or confidential materials.

Our Privacy Policy explains how QASA handles account, commerce, licensing, and support information. Customer-hosted contact databases and campaigns are not routinely accessible to QASA.

Each party will protect the other's non-public confidential information using reasonable care and use it only to perform or exercise rights under these Terms. This duty does not cover information that is public without breach, independently developed, rightfully received without restriction, or required to be disclosed by law.

We may suspend account, download, support, or licensing services for material breach, non-payment, fraud, security risk, sanctions exposure, unlawful use, or attempts to bypass licensing controls. We will provide notice and a reasonable opportunity to cure when practicable and legally permitted.

Customer may close its account at any time. Closure does not erase records we must retain, cancel amounts already due, or end provisions intended to survive. License termination is governed by the Software License Agreement.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENDVELO, DOWNLOADS, DOCUMENTATION, AND SUPPORT ARE PROVIDED "AS IS" AND "AS AVAILABLE." QASA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SOFTWARE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR COMPLIANT WITH CUSTOMER'S PARTICULAR LEGAL OBLIGATIONS. NOTHING EXCLUDES A WARRANTY THAT CANNOT LAWFULLY BE EXCLUDED.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING FROM THESE TERMS WILL NOT EXCEED THE AMOUNT CUSTOMER PAID QASA FOR THE RELEVANT SENDVELO LICENSE OR SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THE LIMIT DOES NOT APPLY TO FRAUD, WILFUL MISCONDUCT, CUSTOMER'S PAYMENT OBLIGATIONS, INFRINGEMENT OR MISUSE OF QASA'S INTELLECTUAL PROPERTY, OR LIABILITY THAT LAW DOES NOT PERMIT TO BE LIMITED.

Customer will defend and indemnify QASA and its personnel against third-party claims, damages, penalties, and reasonable costs arising from Customer data, message content, unlawful communications, breach of the Acceptable Use Policy, or Customer's third-party integrations, except to the extent caused by QASA's breach or misconduct. QASA will promptly notify Customer and allow Customer to control the defence, subject to reasonable cooperation and no settlement admitting QASA fault without consent.

These Terms are governed by the laws of the Republic of Ghana, without regard to conflict-of-law rules. The courts located in Accra, Ghana have exclusive jurisdiction, and each party submits to those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a claim, a party must give written notice and allow 30 days for good-faith resolution, except where urgent injunctive relief is reasonably necessary.

Neither party may assign these Terms without the other's consent, except in connection with a merger, reorganization, or sale of substantially all relevant assets. Customer may not assign to a competitor of QASA. Neither party is liable for delay caused by events beyond reasonable control.

These Terms, an accepted order, and incorporated policies are the entire agreement for their subject matter. If they conflict, a signed order, the Software License Agreement, these Terms, and other policies control in that order. Invalid provisions will be narrowed to the minimum extent necessary. Failure to enforce is not a waiver.

We may update these Terms prospectively. Material changes will be posted with a new date and, where appropriate, notified through the account or email. Questions and legal notices may be sent to support@thesendvelo.com.